COVID-19 Important Update – Please read before continuing to our main site or contacting us.
During these unprecedented times we are continuously reviewing how we serve our customers to keep everyone safe, to follow government instructions and to limit unnecessary pressure on the NHS.
Our core business of Property Management is functioning as normal.
– Tenant and Landlord accounts are being reconciled, receipts and payments processed.
– Tenants and tenancies are being looked after.
– Essential maintenance is carrying on.
If you are having trouble paying rent due to Coronavirus, please contact us as soon as possible so we can address the issue together. We and your landlord have a plan and you don’t need to worry.
All our team are working from home and inbound enquiry volumes have increased.
Could we kindly ask that, before you contact us, you SCROLL DOWN to see if your query is answered on this page.
– Make a Payment: Can be done online here: www.fortherenters.com/payments/pay-online
– Report Maintenance: Use the PropertyFile App, download it here: https://www.fortherenters.com/report-a-repair
Using the App will ensure your maintenance issue is logged and we will update you via the app too. We will be prioritising urgent maintenance. Some non-urgent maintenance will not be attended to until free movement is resumed.
– General Enquiries: We are prioritising inbound enquiries and will deal with the most urgent cases first, so please bear with us. Please email us rather than phone if at all possible. Please expect to wait and please be kind to the team.
Our best email address is Hello@ForTheRenters.com this mailbox is monitored by a team of people.
Click to Download this Government advice, we have found it useful and you might too.
Please revisit this page for the latest Coronavirus updates from ForTheRenters.com.
Update released: 23/03/2020