/Report-a-Repair
Our Tenant App – Everything You Need, All in One Place
We use the Street Tenant App to make managing your tenancy simpler, clearer and more efficient.
The app gives our tenants secure, 24/7 access to their tenancy information and an easy way to report and track maintenance issues, without the need to phone or email the office.
The app is free to use and available on iOS and Android.
What the app is for
The Tenant App is designed to improve communication, reduce delays and give our tenants clear visibility over their tenancy at all times.
Instead of waiting for office hours or chasing updates, tenants can access key information and receive automatic progress updates directly through the app.
This helps everyone stay informed and allows issues to be dealt with more efficiently.
View tenancy details at any time
Our tenants can log in whenever they need to view important tenancy information in one place, including:
- Rent amount and payment frequency
- Next rent payment date
- Tenancy start and end dates
- Upcoming inspections, including date, time and attending agent
- Our branch contact details, should direct contact be needed
All of this information is available instantly, without needing to contact the office.
Report repairs and maintenance issues
The app provides a clear and simple way to report maintenance issues by:
- Entering details of the problem
- Uploading supporting photos
- Submitting the issue directly to our maintenance system
Once submitted, our tenants can track progress and receive automatic updates as the repair moves forward, reducing uncertainty and follow up enquiries.
Instant guidance for common issues
For certain common maintenance problems, the app provides step‑by‑step guidance to help tenants safely resolve simple issues where appropriate.
This guidance is available at any time and in multiple languages.
If the issue cannot be resolved, it is passed straight to our team with all the relevant information already attached.
Why we ask tenants to use the app
Using the Tenant App helps to:
- Reduce waiting times for responses
- Ensure maintenance requests include clear details and photos
- Keep tenants updated automatically as repairs progress
- Minimise the need for repeated phone calls or follow‑up emails
This allows our team to focus on resolving issues efficiently, while keeping tenants fully informed throughout.
How tenants access the app
The Street Tenant App can be downloaded from the App Store or Google Play.
Tenants will receive a secure invitation link when their tenancy is set up, allowing them to access their details straight away.